Blog

Keep up to date with the latest news and views in the YPO Blog RSS Feed

We'll be blogging every few days about various topics, so come back soon to see more!

  • Jo Marshall job shadowing

    National Customer Service Week

    04 October 2018 By Jo Marshall, Executive Director

    For the last few years, our customer service offering has gone from strength to strength. We’ve enhanced our service by improving our customer’s online experience and invested in back-end systems – but a big part of our success story is down to our commitment and drive for increased internal engagement.

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  • Bright Sparks Nursery

    DUPLO® resources put to the test

    09 May 2017 By Heather Millard, Campaign Manager

    We asked Bright Sparks Nursery in Tyne and Wear to investigate how a selection of DUPLO® resources can help young children learn through creativity.

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  • YPO School Profit Share

    UK schools benefit from 2 million profit share

    26 October 2016 By Fiona Wilkins, Corporate Communications Manager

    YPO, the UK’s largest publicly owned buying organisation is rewarding thousands of schools across the UK, with a share of £2 million of YPO’s Share of Profits Loyalty Scheme.

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  • YPO wins at the Direct Commerce Awards

    YPO delivers first class customer experience

    14 June 2016 By Fiona Wilkins, Corporate Communications Manager

    We have been ranked as one of the leading organisations for excellent customer service, according to the UK Customer Satisfaction Index Business Benchmark 2016.

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  • Talking customer service with the Czech government

    Talking customer service with the Czech government

    04 May 2016 By Paul Smith, Executive Director

    Last week, I was invited by the EU to present at a workshop in Prague at the Czech Government. The European Commission are helping the Czech Government review the potential for a central purchasing body for public procurement.

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  • Harlesden Primary

    UK schools to benefit from £2 million profit share

    02 December 2015 By David Lunn, Blog Editor

    Thousands of schools across the country are benefitting from a share of £2 million as part of our unique share of profits scheme.

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  • Water Fight

    The (water) fight for your custom is coming...

    27 July 2015 By Beverley Upcraft, Category Business Partner - Energy

    With new legislation set to shake up how businesses and organisations procure their water supply from April 2017, we look at the benefits and implications for the public sector.

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  • EU Flag

    The role of central purchasing bodies in Europe

    14 May 2015 By Paul Smith, Executive Director

    Last week our Executive Director, Paul Smith, headed to Brussels at the request of the European Commission to join a brainstorming session on the role of central purchasing bodies in Europe.

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  • YPO Big Day 2015

    A day of celebration in a revitalised local venue

    17 April 2015 By Phil Taylor, Design Unit Manager

    Last week we held a staff event at the beautifully restored Unity Works venue in Wakefield city centre, once famed for its events but disused for over a decade.

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  • ICS YPO Customer Service Wordcloud

    Why customer service has to be a public priority

    09 March 2015 By Jo Marshall, Commercial Director

    With decreasing budgets and increasing workloads, will providing high standards of customer service really be a top priority for the public sector?

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