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FAQs

Payments & Promotions

Find answers to frequently asked questions about payments and YPO promotions.

Payments

How do I pay for my order?

We have a number of options. You can:

- Pay online with a purchasing card.
- Pay by credit/debit card by calling 01924 834 954.
- Pay by bank transfer or direct debit.

If you prefer to pay by cheque, please make them payable to YPO.

All payments should be made within 28 days of the invoice date.
How can I get an invoice for my order?

Your invoices can be found in My Account under Invoices.
How can I pay any invoices on my account?

You can view your invoices online and simply select your preferred payment option from there.
Can I pay for my order over the phone?

We no longer take orders over the phone.

However, if you have any questions around registering or ordering with us - via offline or online ordering - you can contact YPO Customer Services on 01924 834 834 or email [email protected].
Why aren't my card details being accepted?

It could be the type of card you are using as we only accept the following cards:

• MasterCard/Visa
• MasterCard Debit /Visa Debit/Electron
• Maestro Domestic

We only accept UK registered cards and do not currently accept American Express.
Alternatively, as payment is taken immediately, it could be that the necessary funds to authorise payment were unavailable.
If these issues do not apply and you are still experiencing problems please contact YPO Customer Services on 01924 834 834 or [email protected].
Which cards do you accept?

We accept the following cards:

• MasterCard/Visa
• MasterCard Debit /Visa Debit/Electron
• Maestro Domestic

We only accept UK registered cards and do not currently accept American Express.

Promotions

How do your promo discount codes work?

Promotions are only available to eligible, registered YPO customers (you can register here). Promo codes cannot be used if you're checking out as a guest user.

Simply login to your account and then apply your code at basket to save.

Please note that some promo codes are only available to certain customers - you'll be notified of this when applying your code.