-
Can I order from YPO?
You can buy from YPO if you are an individual or organisation based in the UK. You may only purchase goods from our site if you are at least 18 years old.
-
Can I save orders that I place frequently?
Yes. You can save the products you regularly buy as a wishlist. Whenever you're ready to order them, you can add the wishlist to your basket with a single click.
You can also visit your previous orders within the Order Tracking section of My Account area. You can then quickly and easily add items from a previous order to your basket when viewing that previous order.
-
Can I access invoices and statements electronically?
Yes. Your invoices can be found in My Account under
Invoices.
-
How do I cancel my order?
You can cancel your order by contacting YPO Customer Services on 01924 834 834. Alternatively you may download, complete and return our cancellation form.
-
How do I order more catalogues
You can browse our entire catalogue with the latest pricing and stock availability through our website.
If you require more catalogues for yourself or your organisation, please complete our online form to order catalogues free of charge. Information is found
here.
-
Something I want to buy is not available to order from my account. Why?
Some items are only available to certain customers, as way may not be able to deliver them to your area or organisation. This can be due to limitations on who we can sell certain items to.
-
What are wishlists and how should I use them?
Wishlists are designed to help you manage your orders more easily. You can add as many products as you like to a wishlist, and then place your order whenever you're ready.
You can have as many wishlists as you like, so you could even create a wishlist for your regular order to help save yourself time when ordering from us.
What's more, you can share your wishlists with your colleagues. If you don't have permission to place orders in your organisation, you can share your wishlist with the person who does. They can simply add it to their basket with a single click to order your items.
-
Where can I see what I have ordered?
You can see all your current and previous online orders for the last 12 months in the
Order Tracking section of My Account.
-
Can I amend my order after I've placed it?
If you wish to reduce the number of items you’ve ordered, please contact YPO Customer Services on 01924 834 834. If you wish to increase quantities or add new items, please place a new order.
-
Does the price of a product include VAT?
All items exclude VAT on product pages and VAT is then added to your order at basket and upon checking out.
-
Will I receive an invoice
We will send you an email confirmation on receipt of your order. Further emails will follow for invoicing and confirmation of delivery.
-
Will I receive confirmation that my order has been placed?
We will send you an email confirmation on receipt of your order. Further emails will follow for invoicing and confirmation of delivery.