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Can I order a sample?
A number of products are available on a trial and return basis to enable you to see the item in situ and assess if it is appropriate for your needs. For more information please contact on 01924 834 834 or email
[email protected].
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How do I return/report an item of damaged furniture?
All damages must be reported to YPO within 48 hours of delivery and returned in the original packaging. Please ensure that upon collection, all the relevant paperwork is provided. Our returns form can be found
here.
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How long will my furniture take to arrive?
All furniture is either made to order and/or is delivered directly from our suppliers. Lead times vary per item, particularly at peak ordering times. You can find the delivery lead times on the product page for any furniture item.
For delivery at the beginning of September, please ensure we have received your order by the end of June.
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Can I see the fabric/colour of an item prior to purchase?
Our standard range of colours/fabric are displayed online and in our catalogue, but you can request colour sample/fabric swatches by contacting us on 01924 834 834 or
[email protected].
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How do I know the heights of tables and chairs to order for each age group?
Please note the heights given in the image below are for guidance purposes only. We strongly recommend that you measure existing tables and chairs or request a sample to evaluate the items in situ prior to purchase. We can advise you on the most appropriate sized furniture for different age groups, current EU legislation and arrange for samples to be sent out. Please call 01924 834 834 or email [email protected].
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Are replacement feet available for furniture items?
Replacing feet on furniture before they wear out is far cheaper than buying a new chair and will also help protect your floor. Special feet may be required on safety flooring and other special finishes. For more information please call 01924 834 834 or email
[email protected]
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How does YPO ensure that furniture items are safe?
We work closely with suppliers to ensure that the products we feature in our catalogues comply with all relevant British or European standards. All fabric provided as part of our furniture range is tested to standard BS5852:2006 Section 4 Ignition Source 5. In addition, most items are supplied with a full manufacturer's guarantee subject to normal wear and tear.