FAQs

FAQs

• Will my order have to be signed for?
  
  Yes - a signature will be required on delivery in all cases.
• How does your UK standard delivery service work?
  All stock items are delivered as standard within 3-5 working days.
  
  Any items ordered direclty from our suppliers (whereby the 6-digit product code is prefixed with a "D") will be delivered as per the supplier's lead times. You can view the lead time for any product by visiting the relevant product webpage.
  
• How do I schedule a delivery while school is closed for summer?

  If you’re open for delivery during the summer holidays and would prefer to have your order delivered during this time, please let us know using one of the below methods:

  Please advise a period of three consecutive working days minimum.

  • Complete our holiday deliveries form online

  • Email us at [email protected]
    
    

  It is important to note that if you miss our summer term delivery cut-off dates and do not request summer delivery, your items will be delivered within the first week of your return to school date.

• How does your UK next day delivery service work?

  All customers have access to our free next working day delivery service.
  
  Please note that you must complete your order before 4pm to be eligible for next working day delivery.

  
  

  Please be aware that YPO’s offices, warehouse and customer services line will be closed on Friday 13 November 2026. Our next-day delivery service will also be unavailable during the closure. Orders placed during this time will be processed when we reopen on Monday 16 November 2026. We apologise for any inconvenience and thank you for your understanding.
   

• How long does delivery take?
  We endeavor to deliver stock items with 3-5 working days. Some of our direct items (where the 6-digit product code is prefixed with a "D") can take longer - these are clearly marked in the product description. 
  
  Urgent order? No problem, we also have next day delivery available.
  
  Simply select the next day delivery option when ordering online, or call 01924 834834 or email [email protected] to arrange your delivery (order needs to be received before 4pm to be eligible for next day delivery).
• When should schools order to ensure delivery before the summer holidays?

  We want to make sure that you get what you need during our busiest time of the year.

  If you’re breaking up for summer and want to guarantee your order is delivered before your school closes, please see our cut-off dates below.

  Stock Items

  Stock items can be purchased for delivery using our standard 72-hour service or our next day delivery option. 

  72 Hour Service
  To ensure you receive goods before your school closes for Summer, we recommend:
  England & Wales:  Place orders on or before Tuesday 14 July before 12noon
  Scotland:  Place orders on or before Tuesday 23 June before 12noon

  Next Day Delivery 
  Our next day delivery option is available on stock items. Place your order online before 3pm and ensure you allow enough time for your order to be delivered before your school closes.

  Furniture Items
  To ensure you receive Furniture items when needed, please review the delivery timings below for schools in England & Wales. 
  Ensure to review the product detail page for additional lead time information at time of ordering.

  Furniture Delivery During Summer Term
  England & Wales Only
  To receive your furniture items before your school closes, please ensure you place your furniture order by Friday 12 June before 12noon.

  Furniture Delivery During Summer Holidays
  If your school is open to receive orders during the summer holidays, please ensure that you provide opening times, contact name and telephone number to avoid re-delivery charges.

  Furniture Express Range
  We stock a range of Furniture that can be delivered in as little as 72 hours. Review the product detail page for additional lead time information at time of ordering to ensure you receive goods before your school closes for Summer.
  Explore our Express range here >

• Where is my order?
  All registered customers can check the status of your orders in your Order Tracking within My Account.
  
  
• When will I receive my backorder item?
  You can view the expected delivery for your backorder item in your Order Tracking within My Account.
  
  
• When will I receive my items coming direct from one of your suppliers?
  For any items coming directly from one of our suppliers (whereby the 6-digit product code is prefixed with a "D"), you can see the lead time for that item in your Order Tracking within My Account or by clicking through to the relevant product webpage.
  
  
• Where does YPO deliver?
  We deliver to any UK mainland address (excl. Northern Ireland). 
  
• Do YPO charge for delivery?
  All stock items are delivered for free ("stock" items are those where the 6-digit product code is prefixed with a number).
  
  Some of our suppliers charge for delivery of direct items ("direct" items are those where the 6-digit product code is prefixed with a "D"). Please read the product description for full details of any supplier's carriage charges.
  
• How do I inform you of when my organisation is closed for deliveries?
  Please complete our online form to let us know when your organisation is closed, so we don't deliver when you're not there.
  
  You can also use the optional field at the "Delivery" stage of checkout to provide any relevant delivery information.
  
• Can I choose a delivery date and time?

  Unfortunately, we are unable to offer specific date and time slots for your delivery.
  
  However, all customers can choose our free next working day delivery service when ordering stock items (where the 6-digit product code is prefixed with a number). Orders must be placed by 4pm to be eligible for next working day delivery.

  Direct items, where the 6-digit product code is prefixed with a "D", will be delivered directly from our suppliers. You can find the expected lead time on the product page itself.

• Can I deliver to another address?
  
  You can manage your delivery addresses at checkout - simply select an existing delivery address or add a new delivery address during the "Delivery" step when placing your order.
• Can I have a parcel delivered to a certain floor or building?
  You can add specific delivery information into the optional extra delivery information field when checking out.