Gold for our trust customer service

And it’s GOLD, for our trusted customer service!

By Fiona Wilkins, Corporate Communications Manager

We’re thrilled to announce that we’ve been awarded the Gold Trusted Service Award 2018 by FeeFo, an online platform used by customers to leave reviews.

Feefo is an independent review system that promotes both positive and negative reviews on an organisation’s products and service. We’ve been using it here at YPO since 2016 and have received nearly 1,400 reviews, while maintaining an average score of over 4.5/5.

From Feefo: “The Gold Trusted Service Award goes to brands that go above and beyond for their customers, and to brands that put trust first. Only businesses providing the best experience for their customers, as rated by them, make the grade.”

From Jo Marshall, Executive Director at YPO: “Thank you to all our customers that have left reviews. Your reviews provide us with invaluable feedback that we can use for continuous improvement and development of our products and service. This award, along with our high rating in the Institute of Customer Service - Customer Satisfaction Index, reinforces our commitment to providing top class customer service.”

Last year we published some research on improving customer service in the public sector. Download our whitepaper or view our short video for more information.