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100s of new and exciting early years products
Refresh your early years settings with 100s of new and exciting early years products to choose from.
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Millhouse at YPO
Browse a huge range of high-quality, handcrafted indoor and outdoor furniture and resources from Millhouse. Get a lifetime guarantee on hundreds of early years furniture items!
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Our Community Playthings range is 100% designed and manufactured in the UK. Each purchase includes tool-free assembly, a 15-year warranty, and a two-week delivery lead time.
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  • Cart with cleaning supplies Facilities Management

    Essential services to help keep your school running smoothly.

  • Students receiving food Food and Catering

    Everything you need for your school meals and catering requirements.

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    Review your energy contracts to help save money.

It's now even easier to choose your exercise books
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Shop the YPO range and find what you need for less
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Shop the cosy collection at YPO
We're excited to be working in partnership with Cosy, a renowned supplier of high quality and imaginative products. Shop the full collection!
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  • Cart with cleaning supplies Facilities Management

    Essential services to help keep your school running smoothly.

  • Students receiving food Food and Catering

    Everything you need for your school meals and catering requirements.

  • Students in class Furniture

    Helping you create inspiring spaces.

  • Students using a computer ICT

    Technology and communications to help you stay connected and current.

  • Person using a laptop Professional Services

    Supporting your people and professional services.

  • Bus Driver Transport

    Help get your students from A to B.

  • Technician fixing light fixture Utilities

    Review your energy contracts to help save money.

It's now even easier to choose your exercise books
Find your exercise books in no time with our new exercise book selector. Pick your size, ruling, colour, and number of pages, then simply add to basket!
Shop now
Sports Day banner
Discover everything you need to kit your school out for sports day. Create an event to remember with our huge range of sports day supplies!
Shop now
SEN range
Create nurturing and inspiring spaces with our SEN range of products, handpicked to support key development.
Shop now
Making life easier for MATs across the country
Explore the benefits YPO can provide to Academies and Multi Academy Trusts across the country.
Find out more
Shop the YPO range and find what you need for less
Switch and save with our YPO range, with hundreds of products to choose from.
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  • Construction worker Buildings and Construction

    Our expert team can help with building, construction, repairs and alterations. Browse our frameworks.

  • Meeting Corporate and Financial Services

    Help to increase efficiencies and provide better support to your people.

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    Find ways to reduce your energy consumption with our energy team.

  • Cleaning equipment Facilities and Waste Management

    Providing safe and cost effective working environments.

  • Fleet of white vans Fleet

    Whether you're looking for fleet hire or purchase, speak to our specialist team.

  • food and catering worker cooking Food and Catering

    Ordering food and catering couldn't be simpler with our UK Food Deal.

  • food and catering worker cooking Furniture

    Create environments that are tailored to your unique needs.

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  • Corporate meeting HR and People

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  • Woman using technology Technology and Communication

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bespoke procurement services
Our bespoke procurement services provide you with access to experienced practitioners, promptly and efficiently meeting your needs when required.
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Express delivery furniture at YPO - click through to any furniture product for full delivery information
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Sports Day banner
Discover everything you need to kit your school out for sports day. Create an event to remember with our huge range of sports day supplies!
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It's now even easier to choose your exercise books
Find your exercise books in no time with our new exercise book selector. Pick your size, ruling, colour, and number of pages, then simply add to basket!
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Our best value exam & revision essentials
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Simplify your food waste management
YPO's food waste management frameworks have been created to support local authorities on their journey of food waste separation to reduce landfill emissions. Find out more here.
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Offer extended! Save an Extra 10% off our already reduced prices on the UK's largest exercise book range! Use code EXTRA10.
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  • Construction worker Buildings and Construction

    Our expert team can help with building, construction, repairs and alterations. Browse our frameworks.

  • Meeting Corporate and Financial Services

    Help to increase efficiencies and provide better support to your people.

  • Energy frameworks YPO Energy

    Find ways to reduce your energy consumption with our energy team.

  • Cleaning equipment Facilities and Waste Management

    Providing safe and cost effective working environments.

  • Fleet of white vans Fleet

    Whether you're looking for fleet hire or purchase, speak to our specialist team.

  • food and catering worker cooking Food and Catering

    Ordering food and catering couldn't be simpler with our UK Food Deal.

  • food and catering worker cooking Furniture

    Create environments that are tailored to your unique needs.

  • fleet and highways worker Highways

    Providing specialist industry knowledge to help meet your needs.

  • Corporate meeting HR and People

    Our team are here to help with all of your recruitment and training.

  • Woman using technology Technology and Communication

    We can help you source cost-effective solutions with a range of frameworks.

  • Cart with cleaning supplies Facilities Management

    Essential services to help keep your school running smoothly.

  • Students receiving food Food and Catering

    Everything you need for your school meals and catering requirements.

  • Students in class Furniture

    Helping you create inspiring spaces.

  • Students using a computer ICT

    Technology and communications to help you stay connected and current.

  • Person using a laptop Professional Services

    Supporting your people and professional services.

  • Bus Driver Transport

    Help get your students from A to B.

  • Technician fixing light fixture Utilities

    Review your energy contracts to help save money.

bespoke procurement services
Our bespoke procurement services provide you with access to experienced practitioners, promptly and efficiently meeting your needs when required.
Explore now
According to the latest results, YPO achieved an overall customer satisfaction score of 88.7 (out of 100) – four points up from last year – from its customers, with nine out of ten customers stating they were satisfied with their experience of buying products and services from us.

Exceeding the national all-sector average score of 77, YPO is ahead of leading retail giants John Lewis and Amazon in terms of levels of satisfaction achieved by its customers, as measured in the national UK Customer Satisfaction Index (UKCSI) published by the Institute of Customer Service in May 2016.

The UKCSI, based on research conducted by the Institute of Customer Service, provides a unique picture of the state of customer satisfaction in the UK across the past five years using a survey which involves nearly 10,000 recipients from across the UK population.

YPO also achieved outstanding scores in every category, with respondents reporting that YPO was easy to work with and highly accessible. Staff were viewed as helpful and customers also felt that YPO delivered strongly on product service, quality, reliability and cost. Customer retention was also high at 9.2 (out of 10) compared to the national all-sector average of 8.

In addition, YPO topped the index with a net promoter score (NPS) – an industry metric used to indicate customer loyalty – of 76.6.

YPO’s commitment to excellent customer service was further reflected in high scores for each of the channels used to interact and engage with customers, whether by phone, in writing or via its website, ypo.co.uk. Email was the most frequently used channel and achieved a satisfaction level of 86%, well ahead of the national UKCSI average of 73%.

Jo Marshall, Commercial Director at YPO, said: “Delivering an excellent customer experience is a top priority at YPO. A high level of customer service is critical to building customer loyalty and retention, and it’s great to see that this benchmarking survey reinforces the professionalism, quality and efficiency of our service. It’s particularly pleasing to hear that we’re easy to work with and see a high score for our accessibility to consumers.”

Jo Causon, Chief Executive of the Institute of Customer Service, said: “Business benchmarking enables organisations to benchmark themselves against some of the largest organisations in the UK whilst surveying their own customers to gain a better insight into their needs and develop strategies to meet them. By using the same survey as the national UKCSI, organisations review their customer service delivery against organisations from other sectors and find out more about what best practice looks like.”

YPO’s customer service strategy is driven by ‘Customer Connected’ – an organisation-wide programme designed to enhance the customer’s experience from within by focusing on employee engagement, strategic customer engagement and technological innovation.

A number of strategic initiatives covering these areas were implemented throughout 2015 to ensure that customer expectations were constantly being exceeded. The impact of these initiatives has enabled YPO to improve its delivery service to customers; improve customer response rates and make significant enhancements to the customer ordering process.

Recently, YPO won silver in the UK Employee Experience Award 2016 for the category ‘Loving your Customer’, as well as the ECMOD Direct Commerce Award 2016 for ‘Outstanding customer service B2B’.