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Water, Wastewater and Ancillary Services - 1181

Our dedicated team is here to support you with water, wastewater, and ancillary services for public sector bodies through a structured framework that ensures compliance and efficiency in water resource management. Combined with our competitive prices and prompt service, we can meet all your water connection needs.

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Details

This framework provides a compliant route to market for the procurement of water, wastewater, and ancillary services for all public sector bodies. It is a YPO – led collaboration in partnership with ESPO and West Mercia Energy. We can support you in reducing your water consumption, making your usage more efficient and supply more resilient. You will be given your own dedicated account manager to ensure one single point of contact throughout to help you monitor and stay on top of your usage.

All aspects of water retail services associated with the supply of water, wastewater and ancillary services are available, including:

Account management
Customer service
Billing Credit control
Metering services, including but not limited to reading, replacement, resizing, accuracy testing, installation, and removal
Data management and reporting, including web portals and associated services
Roads and property drainage
Sewerage services including trade effluent
Emergency contingency planning
24/7 emergency support
AMR installation and operation
Contingency planning
Leak detection and repair
Water audit site surveys
Water footprint assessment
Tariff optimisation and benchmarking
Cost recovery
Legionella risk assessment

Key Facts on this Framework

Period:

01 September 2023 - 31 August 2027

Extension Opportunities:

Contract Notice:

2023/S 000-013931

Award Notice:

2023/S 000-021854

Geographic Coverage:

National

Public Downloads

YPO’s framework agreements are established to allow customers to purchase goods, works or services from suppliers/providers via either direct award or further competition. Benefits of using the framework agreement:

• Ensures full compliance with Public Contracts Regulations

• A single retailer to deal with all water and wastewater matters, irrespective of the wholesaler regions customer sites reside within

• Provides direct liaison on the customer’s behalf with wholesalers

• A named key account manager to take ownership of issues and advise on water saving measures

• Unlimited login accounts for the online web portal “MyAccount” which provides customers with full access to their account

• Active water management service delivered for free, helping to increase the accuracy of data and identify wastage and opportunities for efficiency

• Consolidated or site-level billing

• A choice of billing frequency, with monthly as standard

• Turn-key leak detection and repair service

• Access to a range of additional ancillary services at additional cost, e.g. legionella reporting, water reduction measures, etc

• No-cost and low-cost funding models, including traditional capital expenditure and fully funded gain share models

• All ancillary works to be fully specified and costed and to include a return on investment (ROI) calculation prior to the customer’s approval to commence, with benchmarked performance management throughout to ensure that the stated benefits and savings are realised

• Customer onboarding completed within 20 working days of returning a signed contract

Literature:

Water, Wastewater and Ancillary Services - Department for Education
With a 100% renewal rate for Schools and Academies, Wave’s experienced Public Sector team understand your specific requirements. We’ve built our knowledge over time by servicing Schools and Academies nationally.

The business impact of long unread water meters

Data collection saves Brighton and Hove £249,000 in costs

Wave is an award-winning national water retailer who supports over 300,000 customers in the private and public sector across the UK. We’re their one-stop-shop for support with their business water and wastewater bills and efficiency services. We want to align with our customers' values and work in partnership to help drive down water wastage and save money on water bills. But our work doesn’t stop there. Wave is committed to making a difference in local communities through volunteering, social value days and charity work as part of our Social and Sustainability Promise. Wave’s commitment to their people, customers and the planet, combined with our innovative approach and decades of experience in the industry, has all helped us to become the only retailer to be awarded Water Retailer of the Year three times, in 2021, 2023 and 2025.

Steven Warren

Strategic Key Account Manager

07443 208012 [email protected]

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Thank you for your interest in our framework offering. YPO's team of procurement experts are here to help you put compliant contracts into place quickly and easily. Please fill out the form below and a member of the team will be in touch shortly.