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SEN range
Create nurturing and inspiring spaces with our SEN range of products, handpicked to support key development.
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Shop the YPO range and find what you need for less
Switch and save with our YPO range, with hundreds of products to choose from.
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Shop the cosy collection at YPO
We're excited to be working in partnership with Cosy, a renowned supplier of high quality and imaginative products. Shop the full collection!
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  • Cart with cleaning supplies Facilities Management

    Essential services to help keep your school running smoothly.

  • Students receiving food Food and Catering

    Everything you need for your school meals and catering requirements.

  • Students in class Furniture

    Helping you create inspiring spaces.

  • Students using a computer ICT

    Technology and communications to help you stay connected and current.

  • Person using a laptop Professional Services

    Supporting your people and professional services.

  • Bus Driver Transport

    Help get your students from A to B.

  • Technician fixing light fixture Utilities

    Review your energy contracts to help save money.

It's now even easier to choose your exercise books
Find your exercise books in no time with our new exercise book selector. Pick your size, ruling, colour, and number of pages, then simply add to basket!
Shop now
Always in stock essentials
Explore our large range of always available products and get what you need, when you need it.
Shop now
Making life easier for MATs across the country
Explore the benefits YPO can provide to Academies and Multi Academy Trusts across the country.
Find out more
Shop the YPO range and find what you need for less
Switch and save with our YPO range, with hundreds of products to choose from.
Shop now
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YPO's food waste management frameworks have been created to support local authorities on their journey of food waste separation to reduce landfill emissions. Find out more here.
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  • Construction worker Buildings and Construction

    Our expert team can help with building, construction, repairs and alterations. Browse our frameworks.

  • Meeting Corporate and Financial Services

    Help to increase efficiencies and provide better support to your people.

  • Energy frameworks YPO Energy

    Find ways to reduce your energy consumption with our energy team.

  • Cleaning equipment Facilities and Waste Management

    Providing safe and cost effective working environments.

  • Fleet of white vans Fleet

    Whether you're looking for fleet hire or purchase, speak to our specialist team.

  • food and catering worker cooking Food and Catering

    Ordering food and catering couldn't be simpler with our UK Food Deal.

  • food and catering worker cooking Furniture

    Create environments that are tailored to your unique needs.

  • fleet and highways worker Highways

    Providing specialist industry knowledge to help meet your needs.

  • Corporate meeting HR and People

    Our team are here to help with all of your recruitment and training.

  • Woman using technology Technology and Communication

    We can help you source cost-effective solutions with a range of frameworks.

The year 2020 has been an incredibly challenging time for all of us and I wanted to personally thank you for your continued loyalty and support to YPO.

I know that this year some of our customers may have experienced disruption and inconvenience following the upgrade to our IT system at the end of last year and the impact COVID-19 has had on us as a business and our suppliers. At YPO we have a strong reputation for providing an excellent customer experience to our customers and I know over the last few months we have fallen short of this as a supplier and for that, I am truly sorry.

I hope this communication goes some way in apologising to you and hopefully give you the confidence that we’re doing our very best to ensure we continue to improve our service and we will keep working closely with our customers.

As you may know, we carried out an essential upgrade to our back-office systems, and as part of our YPO values of being straight-talking, I’m being honest in saying it didn’t go as we had planned. We are aware that this could have brought difficulties for you which I know must have been a very stressful and frustrating time for you in placing and receiving your orders.

Please know that our customers are extremely important to us and so our highest priority has been to resolve the challenges with our system as soon as we could and to return to the high level of service you are used to receiving from us.

The impact of COVID-19 further heightened ordering issues. At the start of the pandemic to ensure we could continue to deliver our customers with the services and products they needed we made the difficult decision to provide essential items such as PPE, food, cleaning and hygiene products to our public sector customers only. We were pleased to open all our range to all our customers in June but with that came challenges. As our supplier’s employees had been furloughed during the first lockdown, and that the global demand for products was high across all the supply chain, this brought with it a great impact on stock availability, which impacted our lead times and at times meant you may have had items missing from your orders. I want to reassure you we’ll continue to work with our suppliers to ensure we can deliver our products to you as quickly as we can.

Again, I would like to thank you for your continued patience and understanding, and rest assured, we are returning to the excellent customer experience we have always been proud of.

 

If you would like to discuss anything with me, please email [email protected] and I will get back to you as soon as I can.

 

Take care and stay safe.

 

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Author

Simon Hill

Managing Director
YPO