Health and Social Care | Appropriate Adults DPS – 1015
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Appropriate Adults DPS – 1015

Appropriate Adults

The Appropriate Adults (AA) DPS has been developed with the National Appropriate Adult Network (NAAN) and will enable those who commission Appropriate Adults Services within the Police and Crime Commissioners, Youth Offending Teams, Adult Social Care and the local authorities to access a compliant route to market, from a wide range of service providers.


The Service is for children or vulnerable adults (as defined by PACE Code C) who are detained in police custody or voluntary interview as a suspect, when a referral is made by the police.


Providers on this DPS will either provide AA Services for Children or Vulnerable Adults or both.


Providers have also indicated which regions within the UK they are able to provide their service to.  Please refer to the Provider tab for more information.


Throughout the life of this DPS there will be open rounds for new Providers to join providing they pass the mandatory minimum selection criteria, set by YPO.


Customers are expected to undertake their own further competitions and NAAN has provided a specification template which is available to support those commissioning this Service, to consider all aspects.


For more information about the AA Service please refer to the weblink below: -


If you require any more information, drop us an email at [email protected] and we look forward to hearing from you.

Period: 08 December 2020 - 07 December 2024
Extension Opportunities: Option to extend for a further 2 x 2 years
OJEU Framework Notice: 2020/S 197-478580
OJEU Award Notice: Not applicable
Geographic Coverage: National

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    A Dynamic Purchasing System (DPS) is an electronic system established to purchase goods, works or services which remains open throughout its duration for the ongoing admission of suppliers/providers meeting the minimum selection criteria and allows pre-qualified suppliers/providers to participate in customer’s further competition for in scope services.

    Benefits of using the DPS:

  • Flexibility to respond to changes in the market and offer local suppliers/providers and SME’s the opportunity to bid and be awarded to the DPS.
  • Providers not meeting the minimum standard for admittance onto the DPS can resubmit.
  • Reduced timescales – customers do not need to run a full OJEU procurement if procuring via the DPS.
  • Assured provider standards – providers appointed onto the DPS are ‘pre-qualified’ as to their general suitability.
  • Volume and increased leverage in the market.
  • Pre-defined terms and conditions – when awarding contracts customers have the option to use YPO’s call-off terms and conditions as established and previewed by eligible suppliers/providers, their own terms, and conditions.



Free support available

The route to market for this solution is via a further competition and our experienced team are on hand to help you through every step of this process – offering practical advice and support when you need it.

Our free support includes:

Further competition support

    • Assistance with or management of the supplier pre-engagement
    • Assistance and guidance in the drafting of the documentation, including the provision of template documents
    • Advice on the specification, including the provision of anonymised specifications
    • Advice on the award criteria, including sustainability to ensure compliance
    • Advertising the further competition on YPO’s e-tendering portal – ProContract, and full administration of the process, including clarification log management
             There are three ways to run a further competition via ProContract
                  1. YPO can administer the full end-to-end further competition process
                  2. Request temporary access to ProContract and run the further competition yourself or with our support
                  3. If you're a current user of ProContract you can access and use our solutions directly without our involvement. View the 'How to access YPO’s frameworks directly' user guide.
    • Running or supporting the evaluation process
    • Moderation of the evaluation process
    • Drafting/checking award and rejection letters, including provision of template documents

Standard documents available

   • Further competition template
Specification examples
   • Example award questions
   • Pricing matrix
   • Award and rejection letters
   • Call-off contract terms and conditions


   Provider Name
Regions Child Action North West The Appropriate Adults Service Ltd Potton Kare Services Ltd Dorset Advocacy Adfried Recovery NEPACS Custos Care  Appropriate Adults UK 
East Midlands
West Midlands
East of England
South East
South West
North East
North West
Yorkshire & Humber


Northern Ireland


Provider Name Contact Name Contact Number Email Address  Address 

Vulnerable Adult

Child   Both 
Child Action North West Stuart Chaplin
01254 244713 [email protected] Whalley Road, Wilpshire, Blackburn, Lancashire, BB1 9LL         
The Appropriate Adult Service
Alex Hawkins
07779 574927 [email protected] Barnstones Business Park, Grimscote Road, Litchborough,  Northamptonshire, NN12 8JJ         
Potton Kare Services Joanne Sargent
07902 033801
[email protected]
1 Cresswell Park, Blackheath, London, SE3 9RD         
Dorset Advocacy Marty Slade
07358 999781
[email protected]
13-15 Jubilee Court, Paceycombe Way, Dorchester, Dorset, DT1 3AE         
Adferiad Recovery Jack Martin 01792 816600 [email protected] 36 Princes Drive, Colwyn Bay, Conwy, Clwyd, LL29 8LA         
NEPACS Amanda Lacey 0191 375 7278 [email protected] 20 Old Evet, Durham, County Durham, DH1 3HW         
Custos Care Emina Mrkonja 07821 519798 [email protected] Unit 84371, PO Box 6945, London, W1A 6US         
Appropriate Adults UK Geraldine Evans 07999 599486 [email protected] 1 Trem Y Nant, Wrexham, LL11 6DQ         

Dennis Eagle logo


Child Action Northwest is a registered charity providing services and support to disadvantaged children and young people. We believe that every young person should be supported to achieve their potential. Our mission is to inspire lives and change futures through the services we deliver, helping young people succeed in achieving their hopes and ambitions. We deliver a diverse range of services, including high quality Appropriate Adult services, across the country.

 Go Plant Fleet Services logo   The Appropriate Adult Service (TAAS) has been providing appropriate adult services since 2001. Our commitment is to provide a cost-effective and reliable service 24 hours a day, 7 days a week. We have an outcome focussed approach and are committed to ensuring all referrals to the service are responded to within a very short response time. In 2020 we supported over 40,000 vulnerable detainees in over 600 locations around the UK. We provide the highest level of recruitment checks and vetting and our appropriate adults undertake a comprehensive and detailed training course, and are all supported by managers with combined experiences of over 30 years in AA work.
 Riverside Truck Rental logo   Potton Kare Services (PKS) is experienced in working with Local Authority’s to provide support to families, children and young people since 2012. PKS delivers a variety of package of support, to families including but not exclusive to: Appropriate Adult Services, Intensive Family Support, Drug and Alcohol misuse, Court Support, Crisis Intervention as well as many others within the South East and London region. PKS are also able to support the Youth Offending Teams (YOT) when required.
 Dorset Advocacy logo   Dorset Advocacy works in partnership with people who are facing difficulty or disadvantage to make sure their unique opinions, values and wishes are heard and acted upon.
 Adferiad Logo   Adferiad Recovery are a Welsh organisation operating in all 22 counties, to meet the needs of vulnerable people facing complex life challenges. We provide outstanding services for people in Wales with mental health problems and their carers; substance misuse problems; and those with co-occurring and complex needs.
 Nepacs logo  

Nepacs is an outstanding charity which has worked in the North of England since 1882.   Providing support to prisoners, families, friends and children, our aim is to reduce stigmatisation and isolation.  We deliver advocacy support to help people navigate their way through systems to achieve their outcome.  Working closely with key partners in the Local Authority and Criminal Justice services we provide specialist support during the most difficult times of a person’s life.

 Appropriate Adults UK logo   Appropriate Adults UK (AAUK) safeguard and promote the rights, entitlements and welfare of juveniles and vulnerable persons held under the Police and Criminal Evidence Act (PACE). We do this by providing vetted, highly skilled, committed and independent Appropriate Adults through a reliable, responsive and cost-effective service. AAUK offers Appropriate Adult services 24 hours a day, 365 days a year, serving a wide customer base across the whole of the UK.
 Custos care logo   Custos Care is a friendly family organisation consisting of professionals from multi disciplines all committed to providing a high level of care and support to vulnerable adults and children that require support in the judicial system, whether it’s in police custody, police station, court or as a victim needing support with a statement. We pride ourselves in providing a quick and efficient service 24 hours a day, 365 days a year. Our aim is simple, we provide support in a non-judgemental way to whoever requires it.

  • National Appropriate Adult Network
    This report highlights the volume of 'mentally vulnerable' people in police custody and voluntary interviews, many not identified as needing appropriate adults.


    “Using the YPO DPS has saved us time and resource. Claire and Andy are friendly and approachable, and they clearly explained the procurement process for accessing & using the DPS, as well as the options for mini-competition which was run through the e-tender system that we use for the majority of our procurement activities: YPO were supportive and flexible, enabling us to be able to follow the process and award a contract.”

    Greg Jackson, Senior Procurement Officer (Corporate & Children’s) - Dorset Council


    Using the Appropriate Adults DPS speeded up our procurement process, which has meant that we have been able to get a new service in place ahead of our original schedule. As the commissioner drafting the specification, it was really useful to have a template that I could work from and amend to fit our local circumstances. Not forgetting that Claire and Andy were great.”

    Lucy Johns, Commissioning & Transformation Lead - Dorset Council


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    Thank you for your interest in our framework offering, which can help you put compliant contracts in place. Please fill out the form below and a member of the team will be in touch.