Utilities | Gas - 986
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Gas - 986

Gas

A framework agreement for the supply of mains gas. The framework offers customers a choice of either Fully fixed, fixed or flexible pricing along with additional support and associated services.

Customers also have access to a range of Net Zero support including green gas.


Period: 01 April 2021 - 31 March 2024
Extension Opportunities: None
OJEU Framework Notice: 2019/S 236-578158
OJEU Award Notice: 2020/S 051-122261
Geographic Coverage: National

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  • Ensures full compliance with Public Contracts Regulation.

  • A named Key Account Manager at the supplier to take ownership of issues and provide help, guidance and training.

  • Dedicated customer support team and Credit Controller. There are clear escalation points, all the way up to CEO if the service is not meeting the customers’ requirements.

  • Query Management through a range of formats- Call, emails, online portal and live chat. Query reports are also available to customers.

  • Monthly Supplier Relationship Management meetings between YPO and Corona to go through performance, billing and credit issues, complaints and queries, SLAs and KPIs to ensure that any issues are identified and resolved and the contract runs smoothly.

  • A range of trading strategies from a low risk purchase in advance option, to more riskier strategies where some of the volume is left to be purchased within the supply period.

  • Access to “MyCorona” Web Portal. This will show portfolio, billing and consumption information. You can also submit meter readings and queries through the Portal, as well as having access to a live chat. There is also a range of reports that can be downloaded. New features are being developed to support customers further including compatibility with handheld devices and Procurement Budget Reporting.

  • A green energy and carbon offsetting product, which will help support customers in meeting their net zero targets.

  • Fully configurable billing groups to ensure that bills are issued and managed exactly as customers require; Consolidated or site level billing.

  • Robust processes in place to ensure that an accurate bill is produced in a reasonable time.

  • Installation of automated Smart Meter devices if the customer requires.

  • Support with customer achieving their net zero targets.



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Lot 1:

Corona Energy