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Language Services - 402_20

Sign language

A framework agreement for the provision of language support services including interpretation (both verbal and non-verbal), translation and transcription services. The content of such services will be in a format from English into a wide range of languages and from those languages into English, or other languages as requested by the customer.

Period: 01 July 2020 - 30 June 2024
Extension Opportunities: Extension taken
Contract Notice: 2020/S 007-011333
Award Notice:
Geographic Coverage: National

Let us help:

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Free support available

The route to market for this solution is either a direct award or further competition and our experienced team are on hand to help you through every step of the process – offering practical advice and support when you need it.

Our free support includes:

Direct award support

   • Assessment of your needs and advice on the best approach
   • Market and supplier insights
   • Technical know-how on how to procure specific service, works or product
   • Compliance with the PCR2015
   • Assistance in the completion of the documentation
   • Advice on the call-off terms and conditions
   • Advice on the KPIs
   • Assistance with or management of the supplier pre-engagement

Further competition support

    • Assistance with or management of the supplier pre-engagement
    • Assistance and guidance in the drafting of the documentation, including the provision of template documents
    • Advice on the specification, including the provision of anonymised specifications
    • Advice on the award criteria, including sustainability to ensure compliance
    • Advertising the further competition on YPO’s e-tendering portal – ProContract, and full administration of the process, including clarification log management
             There are three ways to run a further competition via ProContract
                  1. YPO can administer the full end-to-end further competition process
                  2. Request temporary access to ProContract and run the further competition yourself or with our support
                  3. If you're a current user of ProContract you can access and use our solutions directly without our involvement. View the 'How to access YPO’s frameworks directly' user guide.
    • Running or supporting the evaluation process
    • Moderation of the evaluation process
    • Drafting/checking award and rejection letters, including provision of template documents

Standard documents available

   • Further competition template
   • 
Specification examples
   • Award questions examples
   • Pricing matrix
   • Award and rejection letters
   • Call-off contract terms and conditions

 

  • Lot 1 Managed Service for Language Services

    This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: 

    • Face to Face Interpretation Services - Spoken
    • Face to Face Interpretation Services – Non-Spoken
    • Telephone Interpretation Services
    • Video Interpretation Services - Spoken
    • Video Interpretation Services – Non-Spoken
    • Translation, Transcription and Additional Services

     

    This Lot is split into the following categories for customers;

    • 1a Police 
    • 1b Health 
    • 1c Local Government and Wider Public Sector 


  • Lot 2 - Face to Face Interpretation Services - Spoken

    This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another.  A list of languages that may be requested by customers are included at the end of this section within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below:
    • 2.1 - North East 
    • 2.2 - North West 
    • 2.3 - Yorkshire & Humber 
    • 2.4 - East Midlands 
    • 2.5 - West Midlands 
    • 2.6 - East of England 
    • 2.7 - London 
    • 2.8 - South East 
    • 2.9 - South West 
    • 2.10 - Scotland 
    • 2.11 - Northern Ireland 
    • 2.12 - Wales 

 

  • Lot 3 - Face to Face Interpretation Services - Non-Spoken

     

    This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another.

    In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below:

    • 3.1 North East 
    • 3.2 North West 
    • 3.3 Yorkshire & Humber 
    • 3.4 East Midlands 
    • 3.5 West Midlands 
    • 3.6 East of England 
    • 3.7 London 
    • 3.8 South East 
    • 3.9 South West 
    • 3.10 Scotland 
    • 3.11 Northern Ireland
    • 3.12 Wales  

 

  • Lot 4a - Telephone

    This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist over the telephone, allowing listeners and speakers to understand one another.  A list of languages that may be requested by customers are included at the end of this section within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.



  • 4b Video - Spoken 

    This lot is for customers who wish to convert a spoken language from one language to another via the use of video and audio technology allowing both parties to understand one another. A list of languages that may be requested by customers are included at the end of this section within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.



  • 4c Video – Non-Spoken 


    This lot is for customers who wish to facilitate communication between individuals who are deaf or have a hearing loss and hearing individuals via the use of video and audio technology allowing both parties to understand one another. 



  • Lot 5 - Translation, Transcription and Additional Services


    This lot is for customers who wish to either:

    • Translate or arrange for written material to be translated from one language to another as text;
    • Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages;
    • Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English.





  • AA Global Language Services

  • Absolute Interpreting & Translations

  • Bid Services

  • Capita Translation and Interpreting

  • DA Languages

  • Global Connections (Scotland)

  • Global Translation Services

  • ITL (North East)

  • Language Empire

  • Language Line

  • Mangospice Communications

  • ONCALL Interpreters

  • PAB Languages Centre

  • Prestige Network

  • Supreme Linguistic Services t/a Premium Linguistic Services

  • The Language Shop

  • thebigword Group

  • Word360



Find out more

 

Thank you for your interest in our framework offering, which can help you put compliant contracts in place. Please fill out the form below and a member of the team will be in touch.