Language Services - 402_20

This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: 

• Face to Face Interpretation Services - Spoken
• Face to Face Interpretation Services – Non-Spoken
• Telephone Interpretation Services
• Video Interpretation Services - Spoken
• Video Interpretation Services – Non-Spoken
• Translation, Transcription and Additional Services

This Lot is split into the following categories for customers;

• 1a Police 
• 1b Health 
• 1c Local Government and Wider Public Sector 

• 2.1 - North East 
• 2.2 - North West 
• 2.3 - Yorkshire & Humber 
• 2.4 - East Midlands 
• 2.5 - West Midlands 
• 2.6 - East of England 
• 2.7 - London 
• 2.8 - South East 
• 2.9 - South West 
• 2.10 - Scotland 
• 2.11 - Northern Ireland 
• 2.12 - Wales 

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another.

In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below:

• 3.1 North East 
• 3.2 North West 
• 3.3 Yorkshire & Humber 
• 3.4 East Midlands 
• 3.5 West Midlands 
• 3.6 East of England 
• 3.7 London 
• 3.8 South East 
• 3.9 South West 
• 3.10 Scotland 
• 3.11 Northern Ireland
• 3.12 Wales  

This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist over the telephone, allowing listeners and speakers to understand one another.  A list of languages that may be requested by customers are included at the end of this section within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.

This lot is for customers who wish to convert a spoken language from one language to another via the use of video and audio technology allowing both parties to understand one another. A list of languages that may be requested by customers are included at the end of this section within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.

Lot 5 - Translation, Transcription and Additional Services

This lot is for customers who wish to either:

• Translate or arrange for written material to be translated from one language to another as text;
• Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages;
• Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English.