Customer Update - Important Information
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Customer Update - Important Information

We’re introducing a delivery charge on some of our orders

 

As a valued customer, we wanted to let you know that we’re introducing a delivery charge on orders that come under a certain value. Orders under £25 for our public sector customers and orders under £40 for our private sector customers will have a £4.95 delivery charge. 

 

We’re having to introduce these charges due to the challenging market conditions we’re finding ourselves in with rising inflation and supply chain issues, we’re having to add a baseline delivery charge on some of our orders to cover things like fuel for our fleet.

 

It will also help us control our impact on the environment, we know sustainability and environmental impacts are important to our customers and they’re as important to us too. By introducing a delivery charge on smaller orders, we’re hoping to reduce the number of small deliveries we’re making to our customers, reduce our fuel consumption, and overall do our bit for the environment just a little bit more.

 

There's been a change in some of our pricing and potential longer delivery lead times

As a valued customer, we wanted to let you know that some of our products have had a price increase. We’re sorry we can’t keep the prices as they are, but this is due to the lasting effects of the pandemic.

We’ve worked hard with our suppliers to try and keep prices low but with the rising costs of raw materials, freight costs and port problems, we’d no choice but to increase them.

Our website will always have the most up to date pricing, please visit the product page to take a look at the latest pricing by simply typing the product code or product name in the search bar.

We’re also experiencing potentially longer delivery times on products that come directly from our suppliers. These products have a product code starting with 'D'. This is due to a global shortage of raw materials that our suppliers use to make our products. Our lead times may change again once you’ve placed your order due to the current market conditions, so please keep referring back to our website for updates.

 

Delivery Information 

Christmas update: Standard delivery orders placed by Monday 20 December will be delivered by Thursday 23 December 2021. Orders placed from Tuesday 21 December will be delivered when normal service resumes from Wednesday 5 January 2022 if your establishment is open. Otherwise delivery will be made on your return.

YPO is closed from 24 December 2021 until 4 January 2022. All the best for the festive season.

Whilst we’re working with our third-party logistic partners, some drivers may be asked to self-isolate which brings with it resource challenges. We’re trying our best to make sure this doesn’t affect customers, but we ask if you can please bear with us.

Your safety is a priority to us and as the cases of Coronavirus, COVID-19 increase, we will continue contact-free delivery. We are following government guidelines and limiting contact when delivering orders will help to try to keep you and everyone safe and healthy.

We ask that if you are expecting a large delivery that you plan that there’s support at your premises to help accept the order. We hope that we can deliver to our usual high standards soon.

We’re working with our YPO own fleet and third-party logistic partners to ask them to take direction from you as a customer as to where they should leave your delivery outside of your building. We will also verbally request your customer details to self-populate the signature sheet.

 

Placing your orders by e-catalogue

If you place your orders by an e-catalogue, you can download the latest version of the catalogue to match your specific system here.

It will also give you instructions on how to remove the old copy of the catalogue and upload the latest version.