Customer Update - Important Information
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Customer Update - Important Information

We’re closed for our annual staff conference


On Friday 29 April we will be closed for business as we’re holding our staff conference. Our team will not be able to take your calls and we won’t be making any deliveries.

If you want to contact us, please email [email protected] and we’ll get back to you as quick as we can.


We’re restricting the amount of paper our customers can order


The ongoing conflict in Ukraine is exacerbating existing global supply chain challenges around the world, and as one of the UK’s largest public-sector buying organisations, we are continually assessing the impact on our customers and YPO as an organisation. Our thoughts and deepest sympathies are with those directly impacted by the war in Ukraine, as well as those with family and close ties to the region.


Due to the ongoing conflict, we’re seeing challenges in our supply chain sourcing paper. To try and help our customers the best way we can, we will now be restricting orders and amounts of paper available to order.


We’ve had to make the difficult decision to only allow our public sector customers to be able to order paper and associated products. We’re sorry for any inconvenience this may cause to our private sector customers.


Public sector customers who are still able to order these products, will be restricted to the amount they can buy. We’re doing this so we can continue to supply all our public sector customers the best we can in these difficult times.


Customers will only be able to purchase five cases of paper per order and there will be no bulk buying discounts available at this time.


We’re sorry for any inconvenience caused, rest assured we’re working closely with our suppliers to continually review our products and services.


We’ve introduced a delivery charge on some of our orders


As of 12 January 2022, we introduced a delivery charge on orders that come under a certain value. Orders under £25 for our public sector customers and orders under £40 for our private sector customers now have a £4.95 delivery charge. 


We’ve introduced these charges due to the challenging market conditions we’re finding ourselves in with rising inflation and supply chain issues. Adding a baseline delivery charge on some of our orders will help to cover our operational costs.


It will also help us control our impact on the environment, we know sustainability and environmental impacts are important to our customers and they’re as important to us too. By introducing a delivery charge on smaller orders, we’re hoping to reduce the number of small deliveries we’re making to our customers, reduce our fuel consumption, and overall do our bit for the environment just a little bit more.


There's been a change in some of our pricing and potential longer delivery lead times

Due to the lasting effects of the pandemic, some of our products have had a price increase. We’re sorry we can’t keep the prices as they are and we've worked hard with our suppliers to try and keep prices low, but with the rising costs of raw materials, freight costs and port problems, we’ve had no choice but to increase them.


Our website will always have the most up to date pricing, please visit the product page to take a look at the latest pricing by simply typing the product code or product name in the search bar.


We’re also experiencing potentially longer delivery times on products that come directly from our suppliers. These products have a product code starting with 'D'. This is due to a global shortage of raw materials that our suppliers use to make our products. Our lead times may change again once you’ve placed your order due to the current market conditions, so please keep referring back to our website for updates.


Delivery information 

Whilst we’re working with our third-party logistic partners, some drivers may be asked to self-isolate which brings with it resource challenges. We’re trying our best to make sure this doesn’t affect customers, but we ask if you can please bear with us.


Your safety is a priority to us and as the cases of Coronavirus, COVID-19 increase, we will continue contact-free delivery. We're following government guidelines and limiting contact when delivering orders, to help keep you and everyone safe and healthy.


We ask that if you're expecting a large delivery, that you plan to have support at your premises to help accept the order. We hope we can deliver to our usual high standards soon.


We’re working with our own YPO fleet and third-party logistic partners to ask them to take direction from you as a customer, as to where they should leave your delivery outside of your building. We'll also verbally request your customer details to self-populate the signature sheet.


Placing your orders by e-catalogue

If you place your orders by an e-catalogue, you can download the latest version of the catalogue to match your specific system here.


It will also give you instructions on how to remove the old copy of the catalogue and upload the latest version.