Coronavirus, COVID-19 - Customer Order Update
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Coronavirus, COVID-19 - Customer Update

We're still open and are here to help you

 

This is an incredibly challenging time for all of us and we would like to thank you for your continued loyalty and support to YPO.

The health, wellbeing, and safety of our employees and customers are paramount, and we have been preparing and acting, as necessary. We’re continuing to follow government guidelines and we’re limiting contact when delivering orders to help keep you and everyone safe and healthy. Our drivers and third-party delivery drivers will take direction from you as to where they should leave your delivery outside of your building.


Take a look at some of the key information we'd like to update you on below from a product and procurement point of view or take a look at our round up frequently asked questions to find out more about our products, stock, order and delivery.

 

Ordering products from YPO

We're very pleased to update that we have now made the decision to reopen our full range of products, including PPE, to be ordered as normal for all customers, including private.

Browse our full range of products 

Please bear in mind, our delivery times may be slightly longer than standard and we ask that you allow for up to 4-6 days when placing your orders, depending on the volume of orders we receive our delivery time may change and we will update this accordingly. Our next day delivery service is now available on all stock orders. Our items prefixed with a 'D' are direct from our suppliers, item availability will be dependent on the supplier i.e. whether they are trading and their current lead times, please email [email protected] to find out more about a product or call our customer services team on 01924 834834.

Delivery Information 

Your safety is a priority to us and as the cases of Coronavirus, COVID-19 increase, we will continue contact-free delivery. We are following government guidelines and limiting contact when delivering orders will help to try to keep you and everyone safe and healthy.

We ask that if you are expecting a large delivery that you plan that there’s support at your premises to help accept the order. We hope that we can deliver to our usual high standards in the near future.

We’re working with our YPO own fleet and third-party logistic partners to ask them to take direction from you as a customer as to where they should leave your delivery outside of your building. We will also verbally request your customer details to self-populate the signature sheet. Please allow 4-6 days for our standard delivery service, our next day delivery service is now available on all stock orders. We apologise for any inconvenience caused and we will keep you updated on any changes to our delivery service.

Easter Delivery

General stock orders

If your LEA area breaks up for Easter on Friday 26 March, please place your order by 5pm on Tuesday 23 March.

If your LEA area breaks up for Easter on Thursday 1 April, please place your order by 5pm on Monday 29 March.

Food orders

Deliveries week commencing Monday 29 March 2021:

Normal delivery day

Holiday delivery day

Place your order by

Monday

Monday 29 March


Wednesday 24 March 2021

Tuesday

Tuesday 30 March

Wednesday

Wednesday 31 March

Thursday

Thursday 1 April

Friday

Thursday 1 April


Deliveries week commencing Monday 5 April 2021:

Normal delivery day

Holiday delivery day

Place your order by

Monday

Tuesday 6 April


Wednesday 31 March 2021

Tuesday

Tuesday 6 April

Wednesday

Wednesday 7 April

Thursday

Thursday 8 April

Friday

Friday 9 April


Good Friday Holiday –  2 April 2021 and Easter Monday – 5 April 2021

Unfortunately, we will not be delivering on Friday 2 April or Monday 5 April. If you normally receive your delivery on a Friday, your delivery will arrive on Thursday 1 April.

If you normally receive your delivery on a Monday, your delivery will arrive on Tuesday 6 April.

Please ensure you order sufficient quantities on your previous delivery to cover the extra day. All other deliveries during week commencing 12 April will be as normal.

We have worked hard to keep changes to our schedule to a minimum and hope that you won’t be too inconvenienced by these revisions.

For any queries, please contact the customer services team on the below email addresses:

General stock order queries: [email protected]
Food order queries: [email protected]


 Making payments

If you are looking to pay, can we request that you please pay by BACS or card instead of paying by cheque at this time. If you are a supplier please email all invoices to [email protected] If you have any queries please email [email protected]

 

Procurement Update

Our team are working remotely and following government guidelines, in terms of social distancing, business travel and meetings. Whilst this means, some changes to the norm, our team is fully accessible, in position and ready to help and support.

Our teams have significant sector expertise, as well as commercial capability relating to current provision of service, use of direct awards and further competitions through our frameworks. 

We have noted the new Policy Procurement Notice which details relevant information and advice on how the public procurement regulations can be leveraged to ensure efficient response to the current unprecedented challenges. YPO frameworks provide access to a range of services and suppliers that can help with efficient commercial activity under this Policy Notice.

COVID-19 recovery

YPO can support you in your response to COVID-19 and recovery from it. View our COVID-19 response procurement guide here.

COVID-19 response procurement guide

Below are some of the call-off agreements that you may want to consider when responding and recovering from the COVID-19 pandemic:

How we can help support you...

Ways we can support you

We want to reassure you that we are open, fully operational and are here to help with your procurement needs. You can still contact your usual category team members or email us at [email protected]

Procurement updates

For regular updates from our procurement services team please join our new LinkedIn group: YPO Public Sector COVID-19 Procurement Support

Please be assured that we will work with you and help in whatever way we can as we face these challenges together. Please do not hesitate to contact us and let us know how we can help.

You can view our Coronavirus, COVID-19 statement here and our frequently asked questions here.