Customer Update - Important Information
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Customer Update - Important Information

Changes to deliveries in October

 

We’re doing a stock take which will affect when your orders will be delivered. We’re sorry this will impact you but we’re doing the best we can to make sure it’s a smooth process for you.

If you are ordering food items:

There will be no food deliveries made on Tuesday 26 October and Wednesday 27 October.

If you usually have your food orders delivered on a Tuesday or Wednesday, we can either deliver your order on Monday 25 October or Thursday 26 October or you could double up your order on the week before – Tuesday 19 October and Wednesday 20 October.

Normal deliveries will resume from Thursday 28 October.

If you’re ordering other products:

Next day delivery

If you place an order for next day delivery before 12pm on Friday 22 October, your order will be delivered on Monday 25 October.

If you place your order after 12pm on Friday 22 October and before 12pm on Wednesday 27 October your order will be delivered on Thursday 28 October.

Standard delivery

Education customers

If you place your order by Tuesday 19 October, it will be delivered on Monday 25 October. If you place an order from 20 October onwards it will be delivered from Monday 1 November.

Non-education customers

If you place your order by Tuesday 19 October, it will be delivered on Monday 25 October. If you place an order from 20 October onwards it will be delivered from Thursday 28 October.

 

 

There's been a change in some of our pricing and potential longer delivery lead times

 

As a valued customer, we wanted to let you know that some of our products have had a price increase. We’re sorry we can’t keep the prices as they are, but this is due to the lasting effects of the pandemic.

We’ve worked hard with our suppliers to try and keep prices low but with the rising costs of raw materials, freight costs and port problems, we’d no choice but to increase them.

Our website will always have the most up to date pricing, please visit the product page to take a look at the latest pricing by simply typing the product code or product name in the search bar.

We’re also experiencing potentially longer delivery times on products that come directly from our suppliers. These products have a product code starting with 'D'. This is due to a global shortage of raw materials that our suppliers use to make our products. Our lead times may change again once you’ve placed your order due to the current market conditions, so please keep referring back to our website for updates.

 

School meal shortages

We understand current concerns regarding school meal shortages and are working closely with customers to alleviate pressures. Whilst global supply chains are experiencing major challenges, our deliveries remain stable. Over the coming weeks and months, we will communicate clearly with our customers to ensure food, as well as other education supplies, continue to reach schools and MATs across the UK.

Delivery Information 

Please allow 7-10 days for our standard delivery service, we currently cannot guarantee next day delivery.  The cut off point for urgent delivery remains at 12pm, with orders being delivered between 24-72 hours of receipt of order. We apologise for any inconvenience caused and we will keep you updated on any changes to our delivery service.

Whilst we’re working with our third-party logistic partners, some drivers may be asked to self-isolate which brings with it resource challenges. We’re trying our best to make sure this doesn’t affect customers, but we ask if you can please bear with us.

Your safety is a priority to us and as the cases of Coronavirus, COVID-19 increase, we will continue contact-free delivery. We are following government guidelines and limiting contact when delivering orders will help to try to keep you and everyone safe and healthy.

We ask that if you are expecting a large delivery that you plan that there’s support at your premises to help accept the order. We hope that we can deliver to our usual high standards in the near future.

We’re working with our YPO own fleet and third-party logistic partners to ask them to take direction from you as a customer as to where they should leave your delivery outside of your building. We will also verbally request your customer details to self-populate the signature sheet. 

Placing your orders by e-catalogue

If you place your orders by an e-catalogue, you can download the latest version of the catalogue to match your specific system here.

It will also give you instructions on how to remove the old copy of the catalogue and upload the latest version.