Coronavirus, COVID-19 - Customer Order Update

Coronavirus, COVID-19 - Customer Update

This is an incredibly challenging time for all of us and we would like to thank you for your continued loyalty and support to YPO.

The health, wellbeing, and safety of our employees and customers are paramount, and we have been preparing and acting as necessary. We have also been taking into consideration how YPO as an organisation needs to be utilised to benefit the nation at this time.

 

Ordering products from YPO

We have unfortunately had to make the decision to suspend all orders for our private account customers, we appreciate this may be difficult to hear and we apologise for any inconvenience this has caused. We will continue to update you to let you know when we are back up and running as normal so you can place your orders with us again.

For all our other accounts, from Tuesday 24 March we have made the difficult decision to limit our product range to the purchase of hygiene and cleaning products only with the exception of products with a ‘D’ prefixed in their code, although please be aware that these products may have limited supply and delivery timescales may be longer than outlined on the website and order confirmation. 

View our range of handpicked hygiene and cleaning products by clicking below;

 

Browse our available products

 

Please note, due to the current pandemic we are operating on limited staffing levels so are unable to answer any calls. Therefore, if you have any queries please email [email protected] and we’ll get back to you as soon as we possibly can.

 

Thank you so much for your understanding and ultimately, we hope that you are keeping safe.

 

Delivery Information 

Your safety is a priority to us and as the case of Coronavirus, COVID-19 increases, we are going to introduce limited contact and contact-free delivery. Limiting contact when delivering orders will help to try to keep you and the school children safe and healthy.

We’re working with our YPO own fleet and third-party logistic partners to ask them to take direction from you as a customer as to where they should leave your delivery. We will also verbally request your customer details to self-populate the signature sheet. We will keep you updated on any changes to our delivery service.

We would also like to let you know that during this difficult time, we will only be operating our standard delivery service, next day delivery will not be available. Sorry for any inconvenience this may cause.

 
Making payments

If you are looking to pay, can we request that you please pay by BACS or card instead of paying by cheque at this time. If you are a supplier please email all invoices to [email protected] If you have any queries please email [email protected]

 

Procurement Update

Our team are working remotely and following government guidelines, in terms of social distancing, business travel and meetings. Whilst this means, some changes to the norm, our team is fully accessible, in position and ready to help and support.

Our teams have significant sector expertise, as well as commercial capability relating to current provision of service, use of direct awards and further competitions through our frameworks. 

We have noted the new Policy Procurement Notice which details relevant information and advice on how the public procurement regulations can be leveraged to ensure efficient response to the current unprecedented challenges. YPO frameworks provide access to a range of services and suppliers that can help with efficient commercial activity under this Policy Notice.

YPO can support your specific needs, particularly related to additional services and products you may require at this time, via our frameworks:


We want to reassure you that we are open, fully operational and are here to help with your procurement needs. You can still contact your usual category team members or email us at [email protected]

Procurement updates
For regular updates from our procurement services team please join our new LinkedIn group: YPO Public Sector COVID-19 Procurement Support

Please be assured that we will work with you and help in whatever way we can as we face these challenges together. Please do not hesitate to contact us and let us know how we can help.

 

 

You can view our Coronavirus, COVID-19 statement here and our frequently asked questions here.