Customer Update - Important Information
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Customer Update - Important Information

Take a look at some of the key information we'd like to update you on below or take a look at our round up frequently asked questions to find out more about our products, stock, order and delivery.

 

Delivery Information 

Please allow 7-10 days for our standard delivery service, we currently cannot guarantee next day delivery.  The cut off point for urgent delivery remains at 12pm, with orders being delivered between 24-72 hours of receipt of order. We apologise for any inconvenience caused and we will keep you updated on any changes to our delivery service.

 
Whilst we’re working with our third-party logistic partners, some drivers may be asked to self-isolate which brings with it resource challenges. We’re trying our best to make sure this doesn’t affect customers, but we ask if you can please bear with us.

 

Your safety is a priority to us and as the cases of Coronavirus, COVID-19 increase, we will continue contact-free delivery. We are following government guidelines and limiting contact when delivering orders will help to try to keep you and everyone safe and healthy.

We ask that if you are expecting a large delivery that you plan that there’s support at your premises to help accept the order. We hope that we can deliver to our usual high standards in the near future.

We’re working with our YPO own fleet and third-party logistic partners to ask them to take direction from you as a customer as to where they should leave your delivery outside of your building. We will also verbally request your customer details to self-populate the signature sheet.

 

Summer holiday delivery

Please fill in the form at the bottom of this page to let us know when your school's open to receive deliveries in August, and we'll get your order to you then before the new term starts*.

 

*Applies to stock items only where the product code starts with a number. Any product codes that start with a 'D' come directly from our suppliers and have separate delivery lead times. 

 

Placing your orders by e-catalogue

If you place your orders by an e-catalogue, you can download the latest version of the catalogue to match your specific system here.

It will also give you instructions on how to remove the old copy of the catalogue and upload the latest version.

 

Furniture price lock – place your orders now

As a valued customer, we wanted to let you know that some of our furniture items will have a price increase and potentially longer delivery times from 16 August 2021 due to a global shortage of raw materials that our suppliers use to make our furniture. Place your order for furniture before 16 August 2021 to avoid any delivery delays and price increases.

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