Coronavirus, COVID-19 - Customer Order Update

Coronavirus, COVID-19 - Customer Update

 

 

This is an incredibly challenging time for all of us and we would like to thank you for your continued loyalty and support to YPO.

The health, wellbeing, and safety of our employees and customers are paramount, and we have been preparing and acting as necessary. We have also been taking into consideration how YPO as an organisation needs to be utilised to benefit the nation at this time.


Take a look at some of the key information we'd like to update you on below from a product and procurement point of view or take a look at our round up frequently asked questions to find out more about our products, stock, order and delivery.

 

Ordering products from YPO

We're very pleased to update that we have now made the decision to reopen our full range of products to be ordered as normal for all customers, including private. We are, however, only providing our 'Coronavirus' filtered products such as PPE to the public sector, care providers and all educational settings, private customers will not be able to purchase these items, unless of course, you are a care provider, nursery or other education provider.

Browse our full range of products 

Please bear in mind, our delivery times may be slightly longer than standard and we ask that you allow for up to 4-6 days when placing your orders, depending on the volume of orders we receive our delivery time may change and we will update this accordingly. Our items prefixed with a 'D' are direct from our suppliers, item availability will be dependent on the supplier i.e. whether they are trading and their current lead times, please email [email protected] to find out more about a product or call our customer services team on 01924 834834.

Our next day delivery service is currently unavailable. 

If you are still looking to buy our essential products, such as hygiene, cleaning and catering, you can view all of these here.

  

Budget Stretcher extended! 

Place your order now and you will secure our budget stretcher pricing! We have over 1,000 products at discounted prices including big brands, popular stationery, arts and crafts, exercise books, copier paper and more.

Browse all our discounted products.

 

PLEASE NOTE: For urgent queries our lines are open, however, we’re operating at limited staffing levels and are unable to provide our usual service. If your query is urgent, please call 01924 834 834 and hold the line until we are able to answer. If you have any non-urgent queries please email [email protected] and we’ll get back to you as soon as we possibly can.

 

Delivery Information 

Your safety is a priority to us and as the case of Coronavirus, COVID-19 increases, we have introduced contact-free delivery. We are following government guidelines and limiting contact when delivering orders will help to try to keep you and the school children safe and healthy.

We’re working with our YPO own fleet and third-party logistic partners to ask them to take direction from you as a customer as to where they should leave your delivery outside of your building. We will also verbally request your customer details to self-populate the signature sheet. We are currently only operating our standard delivery service, next day delivery on all orders in unavailable during this time. We apologise for any inconvenience caused and we will keep you updated on any changes to our delivery service.

 

 Making payments

If you are looking to pay, can we request that you please pay by BACS or card instead of paying by cheque at this time. If you are a supplier please email all invoices to [email protected] If you have any queries please email [email protected]

 

Procurement Update

Our team are working remotely and following government guidelines, in terms of social distancing, business travel and meetings. Whilst this means, some changes to the norm, our team is fully accessible, in position and ready to help and support.

Our teams have significant sector expertise, as well as commercial capability relating to current provision of service, use of direct awards and further competitions through our frameworks. 

We have noted the new Policy Procurement Notice which details relevant information and advice on how the public procurement regulations can be leveraged to ensure efficient response to the current unprecedented challenges. YPO frameworks provide access to a range of services and suppliers that can help with efficient commercial activity under this Policy Notice.

COVID-19 recovery

YPO can support you in your response to COVID-19 and recovery from it. View our COVID-19 response procurement guide here.

COVID-19 response procurement guide

Below are some of the call-off agreements that you may want to consider when responding and recovering from the COVID-19 pandemic:

How we can help support you...

Ways we can support you

We want to reassure you that we are open, fully operational and are here to help with your procurement needs. You can still contact your usual category team members or email us at [email protected]

Procurement updates

For regular updates from our procurement services team please join our new LinkedIn group: YPO Public Sector COVID-19 Procurement Support

Please be assured that we will work with you and help in whatever way we can as we face these challenges together. Please do not hesitate to contact us and let us know how we can help.

You can view our Coronavirus, COVID-19 statement here and our frequently asked questions here.