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YPO cosy collection
We're excited to be working in partnership with Cosy, a renowned supplier of high quality and imaginative products. Shop the full collection!
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  • Animated image for Facilities Management Facilities Management

    Essential services to help keep your school running smoothly.

  • Ingredients and cooking pans Food and Catering

    Everything you need for your school meals and catering requirements.

  • person working at a desk Furniture

    Helping you create inspiring spaces.

  • Computer screen and printer ICT

    Technology and communications to help you stay connected and current.

  • certificate and books Professional Services

    Supporting your people and professional services.

  • School bus Transport

    Help get your students from A to B.

  • light bulb Utilities

    Review your energy contracts to help save money.

school exercise books varied colours
Discover our complete range of exercise books.
Shop all
Blue school exercise book with ruled pages
Ruled paper exercise books for a range of subjects.
Shop ruled
Red school exercise book with squared paper
Squared paper exercise books, perfect for maths.
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Always in stock essentials
Explore our large range of always available products and get what you need, when you need it.
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Making life easier for MATs
Explore the benefits YPO can provide to Academies and Multi Academy Trusts across the country.
Find out more
YPO range
Switch and save with our YPO range, with hundreds of products to choose from.
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net zero 2023
To provide current perspective, expertise and guidance on the role of procurement in meeting net zero targets, public sector buying organisation YPO and local public sector innovation partnership iNetwork have come together again to host a series of free online webinars. Watch the series here.
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  • Construction worker Buildings and Construction

    Our expert team can help with building, construction, repairs and alterations. Browse our frameworks.

  • Meeting Corporate and Financial Services

    Help to increase efficiencies and provide better support to your people.

  • Blue light Emergency Services

    A dedicated team set up to support you and offer tailored frameworks.

  • Energy frameworks YPO Energy

    Find ways to reduce your energy consumption with our energy team.

  • Cleaning equipment Facilities and Waste Management

    Providing safe and cost effective working environments.

  • Fleet of white vans Fleet

    Whether you're looking for fleet hire or purchase, speak to our specialist team.

  • food and catering worker cooking Food and Catering

    Ordering food and catering couldn't be simpler with our UK Food Deal.

  • food and catering worker cooking Furniture

    Create environments that are tailored to your unique needs.

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    Help to support independent living by sourcing aids and equipment.

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Over the summer I had the opportunity to job shadow Tony Green, a driver here at YPO.  It was the hottest day of the year yet with temperatures up to 33 degrees. We delivered to 25 different customers around Castleford and Pontefract and shifted 1,972kg worth of parcels. It’s safe to say I was melting!

We were on the road for 6:30am. Whilst we were travelling to the first drop, Tony was talking me through his usual day and telling me about our customers and ‘what a lovely bunch they are’ he was right. As an office based employee, it was lovely to meet our customers and get chatting to them about YPO - they were happy to share a few stories and memories of YPO drivers through the years and throughout the day, I soon realised why our customers and drivers have such great relationships.

Our drivers’ routes aren’t always the straight forward delivery drops you’d imagine.  We couldn’t make some deliveries because a number of schools weren’t open, leaving us to work around (what I can only describe as) a mountain of parcels to get to our next delivery. Some of our customers ask for their parcels to be dropped in certain places, not a problem, no matter if it’s up or down flights of stairs – I was so tired!

After we’d finished our route for the day, Tony, with no hesitation, went out of his way to try and deliver to the closed schools again. He was reluctant to give up until the schools received their goods. We managed to get 2 of the schools their goods - I thought this was excellent customer service.

It was great to see that our customers really value our drivers, it’s clear that relationships have been built over the years and that our customers aren’t shy to give feedback, either good or bad – which is exactly what we want.

I know it sounds cliché, but I soon realised how much our drivers do, not only for our customers but for YPO too. Our drivers are the face of our organisation and represent all YPO employees. They share knowledge with customers about current campaigns, report back any problems, take comments on board about the quality of our products and generally go above and beyond to help. Drivers do more than just delivering parcels, they deliver customer service at the heart of everything they do, no matter how difficult their roles can be.

The highlight of the day was when we were stood in traffic, a teacher was walking along with her class of school children hand-in-hand, and the children shouted excitably “YPO! LOOK – LOOK – YPO!” Tony pipped his horn and the children had grins from ear to ear!

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Author

Rhian Binns

PR and Communications Manager for Education
YPO