Keeping customers at the heart of what we do
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Keeping customers at the heart of what we do

12 November 2020 By Jo Marshall, Executive Director at YPO


This year’s theme for World Quality Day is ‘creating customer value’, and with a topic so close to my heart I want to talk to you about how at YPO, our customers are our top priority.

A helping hand

Measuring quality isn’t just limited to the product, in fact it’s established in many different ways, customer satisfaction and loyalty is to name but a few. YPO is always here to help and it’s so important to us that all of our customers see us as an extended member of their team, especially during these tough times we’re living in at the moment.

This year, we ran a huge campaign to support schools and academies returning to school after the UK lockdown began in March. We knew that our customers would welcome support following the new social distancing and government regulations that were put into place. So, working with our in-house teams and alongside our partners we managed to put together a hub that had everything schools might need to consider when returning.

From deep cleaning services and free guides, to a wide range of home learning resources, we wanted to make sure we could help in any way we could. You can take a look at the key features of our campaign here.

Supporting you with all your procurement needs

With over 45 years’ experience working within the education, we understand the challenges that schools face. After a large number of schools converted to academy status, we found out some were finding it hard to understand how to set up their own contracts. So, we set up our brand new Contracts for Schools offering.

The brand new look and feel on our website coupled with free support from our in house procurement experts means we can now help schools get the best experience and source the cheapest contracts whilst saving them the precious time they need.

The contracts, frameworks and DPS agreements range from food and catering to facilities management and transport. Whether you’d prefer to browse the options at your own leisure or get in touch with the team to discuss, we’re here to help you every step of the way.

Listening to your views

As Bill Gates once said, ‘your most unhappy customers are your greatest source of learning’. We love to hear your views, both positive and negative as it helps us grow and improve our quality of service, products and overall business performance.

Each year, we send out surveys to our education, early years and public sector customers so we can get feedback from each of our key sectors and tweak our ways of working to help suit yours as best as we can.

We also encourage customers to leave their feedback on our website so other customers can see an honest review of their favourite products and help them decide if it’s what they need.

You can submit your views by signing up for an account with us, we’ll only send you emails if you choose to be included.


Taking care of those close to us

And finally, quality doesn’t just sit with our external customers, as our fantastic workforce play a huge role in making YPO the success it is today.

Usually each year we celebrate this with our annual Big Day awards ceremony but this year, given the circumstances, we’re going to be doing things a little differently. Our awards ceremony will be taking place over the famous Zoom platform and we’re looking forward to getting every together (albeit virtually!) to take a look back at 2020 & recognise the effort and hard work put in to making sure YPO supported its customers. 

If you’d like to learn more about World Quality Day, click here to visit their website.

Categories: YPO , Education

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