Artificial Intelligence and the rise of the Virtual Worker
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AI and the rise of Virtual Worker

07 November 2018 By Ashley Cartwright, Category Manager - ICT Innovation

virtual workforce

As we move into what is commonly dubbed as the “Fourth Industrial Revolution” businesses are evolving at increasing speed. Customers are expecting more and more from their service providers, making technological flexibility and work-place productivity paramount in staying on top of demand.

The public sector has increasing demand to create a working environment that is productive and customer-centric, while staying within restrictive budgets. But, introducing the Virtual Workforce in your organisation could help balance this issue. 

But What is a Virtual Workforce?

Underpinned by the power of the Cloud, Software Robotics and Artificial Intelligence (AI), the
Virtual Workforce matches the actions of human workers within any system or application, providing infinite
improvement to productivity and service.

Unlike a human worker, Virtual Workers provide an on-demand, measurable pool of labour that can be applied in any business function. In doing so, they only require one round of training and are guaranteed to
always follow best practice. Public Sector key decision makers can be safe in the assurance that their manual processes will always be executed on-time and flawlessly, while human workers can turn their focus to creative, innovative and value-adding tasks.

The Virtual Workforce is available for deployment anywhere with an internet connection and can be adopted with no additional infrastructure costs. Rather than requiring a total technological overhaul, the Virtual Workforce slots in alongside your existing systems non-disruptively, utilising any existing application or interface. Crucially, this also means that it can work alongside any future functions you might chose to adopt, ensuring your organisation has a framework that can support growth.

Here comes the clever bit….

The robotics software emulates the way human workers interact with business systems and applications. From the launch of an application right through to data entry and synchronisation, Software Robots behave in the same way as a human would when navigating their way through both internal and external applications. The
only difference is that they do so significantly more efficiently and without mistakes.

The Virtual Workforce comes armed with a cognitive edge. This means that it will constantly evolve to leverage the latest capabilities meaning that your organisation will always be up-to-date with the types of knowledge work that can be undertaken.

What’s more is that this effective “future proofing” comes free from hassle as the Virtual Workforce evolve intuitively: requiring no programming or coding for the customer. 

By providing an environment that fosters growth and enables organisations to make a step change in
productivity, the Virtual Workforce guarantees organisations sit on a foundation that can accommodate change and a workforce that can adjust to meet demand.

YPO can now offer Virtual Workforce and Artificial Intelligence Consultancy Services. Feel free to contact Ash Cartwright to have a discussion around how the implementation of a virtual workforce could improve your Organisations efficiency. 

[email protected]

Categories: Frameworks , YPO , Procurement

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