Technology and Communication | ICT Managed Service for Education and WPS - 982
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ICT Managed Service for Education and WPS - 982

ICT Managed Service

This framework will provide schools and public sector establishments with a pre-approved complete one-stop-shop to support all their current and future technology needs.

The solution can be from a simple call off for on-site support, through to a fully outsourced ICT provision and will cover sourcing, procurement, management, installation and maintenance across a range of IT, network, telecommunications and software services.


In the ‘framework documents’ tab above you will find useful information to download such as the User Guide, Access Agreement and any relevant templates.

Within the User Guide there’s an overview of the specification, supplier information and award details. If you require any further framework information, please get in touch using the contact details on this page.   

Call-off Requirements

Customers are to direct award via this framework with price on application, at the point of a customer’s specification.  We haven’t set a minimum or maximum length for any call-offs. Contracting authorities can create an agreed call-off based on the term they believe will suit their requirements.


Capita has successfully been awarded as the single supplier to this framework. This is the first sole-supplier framework for the education sector, and we believe that Capita is the best partner to take this journey with us, based on the breadth and strength of their education capability and offering.
For more information on their organisation and the services they can provide, please visit the relevant tabs above.

The YPO ICT team can support you throughout your procurement, to find out how contact us at [email protected].

Period: 01 March 2020 - 28 February 2022
Extension Opportunities: 2 x 12 months
OJEU Framework Notice: 2019/S 236-579058
OJEU Award Notice: 2020/S 051-122330
Geographic Coverage: National

Let us help:

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This framework agreement has been established to allow customers to purchase goods, works or services via direct award, with price on application at the point of a customer’s specification.

To find out more about Capita's customers benefitting from their work, please read our case study.

Benefits of using the framework agreement include:

• This framework is compliant with UK/EU procurement legislation - We've done the work, so there's no need for you to run a full EU procurement process, reducing risk and timescales for customers

• Assured supplier standards - Suppliers listed on the framework were assessed during the procurement process for their financial stability, compliance to legislation, experience and technical and professional ability to give customers confidence of a quality service

• Pre-defined terms and conditions – Terms and conditions of the contract have already been established and signed and accepted by the Supplier. On awarding contracts customers have the option to use YPO’s standard framework agreement terms and conditions as established, or use their own if preferred

• Flexible and scalable managed service to meet all individual needs - Customers can choose between off the shelf packages, or utilise Capita’s ‘Custom Fit’ service to choose and pay for only the services they need

• Access to ICT expertise - either onsite or remotely

• Aggregation of spend - Customers will receive the benefits of the aggregated spend volume and increased leverage in the market

• Easy to use – Customers are to direct award via this framework with price on application, meaning they only need to identify their requirements, present these to the Supplier and award a contract. This can be done either via YPO or directly with the Supplier.

• Full support service – YPO can assist you with your procurement and managing the call off-process, having as little or much involvement as required by the customer

• Available to use by all UK public sector bodies