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Apprenticeship standards and associated training can all be procured through the YPO framework.

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Contracting authorities (CAs) will be able to procure via direct award for all standards on the framework.

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Contracting authorities (CAs) will be able to procure via a further competition for all standards on the framework.

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Direct Award

A direct award is where a CA carries out an assessment on the criteria set in the framework documentation to decide which provider they would like to award a call-off contract.

Providers were assessed on their quality and pricing ability to deliver the relevant standard through the evaluation of the YPO framework.

The YPO website can be used to collect information to allow you to make an assessment of providers, or it can be used to carry out the direct award. CAs will have the ability to carry out a direct award through their own internal process or via the YPO website.

For further information on how to direct award through the framework please see the attached.

Please see the order form template if you wish to carry out your direct award offline and deal with the provider directly.

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Further Competition

When creating a framework, YPO aims to evaluate providers based on criteria relevant to any organisations that may decide to utilise the framework.

It’s understood that some CAs may then wish to ask their relevant method statements or pricing for their own organisation. A further competition gives CAs the ability to do this.

CAs will have the ability to carry out a further competition through their own internal process or via the YPO website. The YPO website can be used to collect information to allow you to make a decision on your further competition, or it can be used to carry out a further competition.

For further information on how to carry out a further competition through the framework please see the attached.

Please see the further competition template document, this document can be used if you would like to carry out your further competition via email or through your own tender portal. The templates are an example only and do not have to be used or can be amended to suit your requirements.

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Customer service practitioner

Reference

ST0072

Route

Sales Marketing and Procurement

Approved for delivery

01/01/1970

Maximum funding

£3500

Overview of the role

Providing customer service products and services for businesses and other organisations including face-to-face telephone digital and written contact and communications.

Customer service practitioner

Overview of the role

Entry requirements:

Qualifications:

Level: