Customer Service Apprentice

Customer Service Apprentice

Start your career at YPO – Customer Service Apprenticeship


About YPO


YPO is one of the leading public sector procurement organisations in the UK.  Based in Wakefield we supply around 30,000 products and over 100 services to our customers, providing anything from pens and paper to electricity, energy and insurance.  A not for profit organisation, we’re owned by 13 local authorities which makes us extremely proud of our public sector roots.


Our Apprenticeships


Your apprenticeship will last 2 years and will include both nationally recognised qualifications and on-the-job training, as well as the opportunity to partake in our newly developed Apprenticeship Pathway – a programme of workshops designed to complement the experience you will gain through working with us. You will be working towards a Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist qualification.


Working in a lively office environment as part of a team, our Customer Service Apprentice provides support to our Customer Service and our Sales teams, which may include activities such as telephony support dealing with queries from our customers, making outgoing sales calls, recording information on customer sales activities, supporting our teacher training events, reception duties, postal services, and preparation of materials for meetings and events.


What We Need from You


In this role you will be expected to deal with customers both face to face and over the phone, therefore you must have excellent written and verbal communication skills and have a confident and professional manner. You need to be very customer focused with a proactive approach to problem solving in order to resolve customer queries.

You will be required to work well as part of a team and demonstrate a positive attitude. You must have good IT skills and be highly organised with excellent attention to detail.


You will ideally have previous experience of working with customers, although this is not essential, but above all the commitment to study and work at the same time.  


You need 4 GCSE’s or equivalent at Grade A* to D or 9 to 4, including English Language and Mathematics.    


Apprenticeships are available from age 16.  Students awaiting exam results can still apply, please state predicted grades on your application form.


The Important Bits


As an Apprentice with YPO, your pay will be age related in line with the National Minimum and National Living Wages which is currently:


Age Annual Salary 
 25 and over £15,839
 21 to 24 £14,855
18 to 20 £11,865
Under 18 £8,392


You will work Monday to Friday, 37 hours per week. 


Closing date for applications is Sunday 2 June 2019, with interviews taking place week commencing 10 June 2019. The proposed start date of employment is Thursday 1 August 2019 (subject to pre-employment checks).


If you are interested in this chance to start your career with YPO, please download the job description and application form. 


When completing your application, sell yourself to us! We want to know what you can bring to YPO and if you’re interested in a specific department, let us know.

If you have any questions, please contact our HR team using the email below.


We can’t wait to hear from you!

Disability Confident

Disability Confident Employer